Conditions

TERMS OF SERVICE

1. Scope, customers

These general terms and conditions apply to all business relationships between the company SBL Dienstleistungen GmbH and its customers in the version valid at the time the contract was concluded. They also contain important customer information required by law. 


Conflicting, deviating or supplementary general terms and conditions of the customer, even if they are known, are not part of the contract, unless the company has agreed to conflicting, deviating or supplementary general terms and conditions of the customer in whole or with regard to individual regulations.

Customers of the company within the meaning of these general terms and conditions are both consumers and entrepreneurs. Entrepreneurs within the meaning of § 14 BGB are natural or legal persons or legal partnerships who, when concluding a legal transaction, act in their commercial or independent professional activity. Consumers within the meaning of § 13 BGB are natural persons who conclude a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.

 

Customers in Germany and Luxembourg are supplied.

 

2. Offers and conclusion of contract via the company's website


All offers made by the company are subject to change and non-binding. A contract between the company and the customer is only concluded when the company accepts an offer from a customer. The company reserves the right not to accept an order in the event of spelling and calculation errors as well as errors on the website.

If a customer places an order on the company's website via the Internet, the company will immediately confirm receipt of the order. This confirmation of receipt of the order does not yet constitute acceptance of the offer, but only informs the customer that his order has been received by the company.

By sending an order to the company via the company's website, the customer submits an offer to conclude a purchase contract with the company.

The acceptance of the offer and the conclusion of a contract with the company take place by express declaration of acceptance by email or by sending the ordered goods to the customer.

The company is entitled to accept the contractual offer made with the order via the company's website within 5 days of receipt of this offer by the company by expressly declaring acceptance or by sending the ordered goods.

 

3. Shipping costs and import duties


In addition to the purchase price, the company charges the customer shipping costs. The amount of the shipping costs can be found on the company's website. In addition, customers are clearly informed of the shipping costs on the order page before placing an order.

 

In the case of deliveries of goods to countries outside of Germany, import duties may be incurred for the import of goods, which the customer must bear. The amount of import duties vary in different customs territories. The customer is responsible for the proper payment of all necessary duties and fees.

 

4. Default in Payment


If the customer does not pay in response to a reminder from the company that occurs after the due date has occurred, the reminder will result in default. During the delay, the customer has to pay interest on the debt at a rate of 5% above the base rate.

 

5. Delivery, shipping in several packages

Delivery is made to the delivery address specified by the customer when placing the order.

If several items are ordered, the company is entitled to send the goods to the customer in several packages, provided this is reasonable for the customer. The company bears the resulting additional shipping costs.

 

6. Delivery times


The goods are dispatched on the following working day of the order, in individual cases depending on the availability of the item, but no later than 5 working days after receipt of the customer's payment.

 

7. Transfer of risk


If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods is transferred to the buyer when the goods are handed over or, in the case of sale by mail order, when the goods are delivered to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment .

If the customer is a consumer, the risk of accidental loss or accidental deterioration of the goods sold does not pass to the buyer until the goods are handed over, even if the goods are sold by mail.

The handover is the same if the buyer is in default of acceptance.

 

8. Retention of title


The delivered goods remain the property of the company until they have been paid for in full.

With regard to customers who are entrepreneurs, the company reserves ownership until all claims to which we are entitled from the business relationship with the buyer for any legal reason have been met.

The customer is obliged to notify the company immediately of any seizure or other impairment of the reserved goods by third parties.

 

9. Cancellation policy

In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. making a purchase for purposes that are predominantly neither commercial nor your independent professional activity, you have a right of withdrawal in accordance with the following provisions.

 

10. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or, in the case of partial deliveries, the last delivery.

In order to exercise your right of withdrawal, you must contact us

 

Company: SBL Services GmbH & CO. KG

Address: Herkeswald 11, 66679 Losheim am See

Email: info@sbl-service.de

Phone: 06872/92225 - 0

 

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract.

 

You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

 

11. Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

 

For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

 

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

 

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

 

You bear the direct costs of returning the goods.

 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

 

Model withdrawal form

 

If you want to cancel the contract, please fill out this form and send it back to:

 

SBL Dienstleitungen GmbH & CO. KG
66679 Losheim am See
Email: info@sbl-service.de

 

 

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods:

 

.................................................. .................................................. .................................................. .............................

 

Order number:................................................ .................................................. .................................................. ..

 

Ordered on:............................................... .................................................. .................................................. ..........

 

received at:............................................... .................................................. .................................................. .........

 

Name of consumer (s): ......................................... .................................................. ................................

 

Address of the consumer (s): ......................................... .................................................. ..........................

 

.................................................. .................................................. .................................................. ..............................

 

.................................................. .................................................. .................................................. ..............................

Signature of the consumer (s) (only if this is notified on paper) Date

(*) Delete where inapplicable.

 

 

 

End of revocation

 

The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. mats with external logos), Sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal was removed after delivery, of goods if they were inseparably mixed with other goods after delivery due to their nature.

Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit in order to avoid claims for damages due to damage resulting from inadequate packaging.

12. Warranty and liability


The customer's warranty rights and the company's liability are based on statutory provisions.

 

13. Data protection


The company undertakes to treat customers' personal data confidentially. The collection, processing and use of personal data takes place in accordance with the statutory provisions.

 

A transfer of personal data to third parties takes place exclusively in the context of contract processing. The data received from the customer are collected, processed and used by the entrepreneur to process the contract.

Customers can request their personal data stored by the entrepreneur at any time. Information can also be provided by email. Customers can contact the company at any time for the deletion of user information within the framework of the statutory provisions.

 

Further information on data protection can be found in the separate data protection declaration.

 

14. Final provisions, place of jurisdiction, severability clause


German law applies to the legal relationship between customers and the company, excluding the UN sales law.

If provisions of the state in which a customer who is a consumer has their habitual residence provide for consumer protection that does not exist under German law, then these provisions apply to the legal relationships between this customer and the company.

If the customer is a merchant, the exclusive place of jurisdiction for all disputes arising from this contract is Saarbrücken. The same applies if the customer does not have a general place of jurisdiction in Germany or if the customer's place of residence or habitual residence is not known at the time the action is brought.

Should individual provisions of these general terms and conditions be or become ineffective in whole or in part, this shall not affect the validity of the remaining provisions.

Contracts can only be concluded in German.